Frequently Asked Questions

At Pawter's Pals, we strive to be the best we can be. To this extent, we continually  undertake professional development and engage in skills development.  All of our employee's have AT LEAST their Higher Certificate in Canine First Aid Course.  We are also fully insured with Pet Business Insurance, and all of our staff have a full disclosure check carried out. 

Some of the other certifications we have are: 

Managing Safe Interactions between Dogs

Identifying Behaviours Indicative of Pain

Introduction to Pet Anxiety

Pawter's Pals offers both individual and group dog walking services. We also offer special packages for puppies and senior dogs. Our walks are typically 30 mins or 60 mins long. 

Yes. For the safety of our staff and your pets, we will never send our staff out in dangerous weather. 

We will always try to accommodate where we can - for example, hotter days we may move your walk to an earlier time to avoid the midday heat, walk in shaded areas, plenty of water and shorter walks. 

We keep our clients up to date with any changes being made to your booking due to the weather. 

YES! At Pawter's Pals,  we understand that some dogs may be fearful, anxious, or reactive to other dogs, people, or stimuli. We take a calm, patient, and safety-first approach tailored to each dog's individual needs. We offer:

• Solo walks to avoid triggers
   
• Quiet route selection
   
• Gradual trust-building
   
• Clear communication with owners about behavior and progress
   

Please let us know more about your dog’s specific triggers and needs, and we’ll create a walk plan that keeps them safe and happy.

YES WE DO!  We specialize in providing personalized care for pets while their owners are away, which can include feeding, walking, and playing with pets, as well as providing companionship. The services might also extend to house sitting, and other customized options based on the pet's needs.

If you’re looking for specific details or availability, you might want to reach out to us to get the most accurate and up-to-date information!

Our dog walkers will always clean up after your dog and dispose of waste properly. We also carry waste bags and sanitizer with us at all times.

Short answer - No. 

When we attend a meet and greet and ask questions about your pet, one of those questions is always "how is their recall?" This is for 2 reasons. 1) If there is ever a case where a dog has slipped their leash, or the leash snaps, or some other incident occurs, we need to know that we can get them back as quickly as possible. And 2) If your dog's recall is up to par and they can behave off leash - we are happy to let them off to play about when appropriate. 

PLEASE NOTE - we do not allow dogs off leash until we have established a relationship with them and assessed their recall for ourselves. 

All of our dogs are fitted with Samsung Trackers and an off leash waiver form must be signed. 

Time To Pet is a cloud-based pet sitting and dog walking software platform designed to help professional pet care businesses.  It helps to improve client communication, and increase trust through real-time updates and pet visit tracking. 

Its key features include: 

•  Scheduling – Create, view, and modify service schedules easily. 

• Messaging – Real-time communication between clients and service providers.
   
• GPS Tracking & Visit Reports – For transparency and accountability.

Once we have had a meet and greet, we will send a link to your email to activate your account on Time to Pet.